All of our seals are made to order in our warehouse. They are all bespoke/custom-made products and therefore they are non-returnable and non-refundable unless the seal is defective. We aim to ensure your utmost satisfaction with every purchase. However, in the unlikely event that the seal you have ordered is incorrect, please contact us within 30 days.

Incorrect Sized Seals: If you receive an incorrect seal that does not fit your refrigeration unit, please contact us within 30 days of receiving your order. If this is found to be an error on our part we will of course swiftly send you the correct seal.

Size Alterations: If the seal you ordered is much larger than the seal you require. We may be able to accommodate a size alteration (Subject to size). Please note that there will be costs for the delivery and alterations.

All efforts are made to ensure your seal arrives in good condition but if in the unlikely event, it arrives damaged, please contact us immediately.

We can only guarantee our seals for 30 days. They are designed and manufactured to withstand the rigors of normal use however, many factors affect the efficacy and longevity of a fridge seal, and they are outside of our control.

These include the following examples:

• Poor initial fitting of the seal
• Age of the fridge and state of the door (warped or misaligned)
• General maintenance and cleanliness of the fridge
• Care of the door/seal by its users

Make sure all your measurements are accurate. It is your responsibility to read through all the details of your order confirmation/proforma invoice to ensure it is correct. Please check your contact details, addresses, measurements, and that how you measured is correct. We allow a tolerance of +/- 5mm for all our seals.

Please see our returns address:

The Seal Company
Unit 4, Atlantic Court
North Devon Business Park
Barnstaple
Devon
EX31 4FP